We hope you love your new items, but if you're not 100% satisfied:

You have 28 days to return items, with the exception of sale items, which have a 14-day return window.

So that your refund can be processed correctly, you must ensure your order number (beginning with HM or HY) is included within your parcel.

If your order number begins with HS, you will need to return in store and you do not need a QR code.

The fastest way to receive a refund for online orders is to create your returns QR code and drop off your return in store.